Frequently Asked Questions
Do I need to remove the screens before you come?
No. We will remove any screens and re-install them. We include a basic screen cleaning with each of
our window cleaning services unless you ask us not to.
Do I need to remove my stuff from the window sills?
Yes please. We are always very careful when moving things in your home or office. But accidents do
happen. If you have valuable knick knacks please remove them from the window sills. We would hate to
accidentally break something.
Do I need to open the blinds?
Not necessary. But if you have any blinds that are broken, or loose please let us know.
Does your crew take their shoes off?
Yes. We will either remove our shoes or put on shoe booties to protect your floors.
Do you clean out the window tracts?
Yes. We include a basic cleaning or wipe down of the exposed tracts with our window cleaning service.
If you would like the windows opened to clean the unexposed tract area we can for an additional
charge. We can also do a complete tract cleaning where we remove the window, window tract-rail and
clean them thoroughly for an additional charge.
How often should I have my windows cleaned?
For most homes twice per year will keep them maintained. Some homes need it more often if they are
on the water or a busy road.
What do I do if I have broken window seals?
You can leave it as is but it may have less insulation qualities as the gasses inside the window have
escaped. You should get the window replaced or repaired.